Use of emojis: Is it another way to miscommunicate?

Filed under METRO, TECHNOLOGY

BY ROCHELLE OLSON
STAR TRIBUNE
TRIBUNE NEW SERVICE

Smiling eyes might by lying eyes.

University of Minnesota researchers have found that anthropomorphic emojis, like language, can get lost in translation, causing significant misunderstandings.

Researchers have found that anthropomorphic emojis, like language, can get lost in translation, causing significant misunderstandings. (TNS)

Researchers have found that anthropomorphic emojis, like language, can get lost in translation, causing significant misunderstandings.
(TNS)

This happens two ways.

There’s the technical translation glitch. What’s sent as a smiling face from a Google Nexus would appear as a frown on the recipient’s Apple iPhone and vice versa.

Then there’s the human component: People interpret identical emojis differently.

Hannah Miller, a third-year Ph.D. student is part of the university’s GroupLens research lab and posted the findings on the GroupLens blog.

Miller said she researches human-computer interaction, studying how to design technology to improve quality of life and social interaction.

Smile or frown?
To demonstrate the study’s findings, Miller’s blog post showed how the “grinning face with smiling eyes” appears across 10 platforms. The emoji is varied. Some show teeth. Some mouths are open while others are just a straight line. Some have open eyes while others are closed. The corners of the lips are turned up on some while others are turned downward.

To study how emoji diversity can cause miscommunication, Miller and the researchers used five of the 22 most popular human-appearing emojis. They asked participants to describe the emoji in words and assess their personal emotional reaction as well.

“We found that in many cases, there is quite a bit of potential for miscommunication,” Miller wrote.

For example, the grinning face with smiling eyes from Apple’s iPhone to a Windows phone, Samsung, LG or Nexus, is sent as “mildly negative emoji” but will be received as a “relatively positive one,” the study found.

Different responses
Researchers had recipients rank the emojis on a scale of negative 5 to positive 5 in terms of emotional response.

For nine of the 22 emojis tested, the average difference in emotional rating between two platforms was greater than two points.

People also described emojis differently.

When seeing an Apple emoji of a person raising both hands in celebration, people described it as “stop” and “clap.” When describing Google’s version of the same character, people used “praise” and “hand,” Miller wrote.

Miller said the finding that “really surprised” researchers was that a “good deal of the potential for miscommunication may come from different interpretations of the exact same emoji rendering.”

In other words: people see things differently.

Shift in language
Here’s the kicker: Whether people use the same platform and see the same emoji or whether they see different emojis, the variance in emotional interpretation is almost identical.

On the -5 to +5 scale, researchers found that the sender and receiver will differ an average of 2.04 points in terms of reaction to the emoji — when the image is translated across platforms.

However, even within the same platform, say comparing Apple to Apple reactions, the average difference is 1.88 points.

In her comments, Miller pointed out that some scholars argue that emoji use represents a seismic shift in language, so understanding its role in human communication is important in developing the next generation of technology.

A fun study
The idea for the study started germinating when Miller noticed that an emoji she saw on Facebook wasn’t identical to what she saw on her phone.

“That’s kind of an important thing,” she said in an interview. “I think people aren’t aware of it and now they can realize someone on the other side isn’t seeing what they’re seeing.”

Co-author Isaac Johnson said the students had fun with the study. “It really caught our imagination,” he said.

The study involved 304 people in various pairings to replicate how reactions would differ in two-way conversations.

Miller posted on the blog April 5 and saw interest slowly expand.

“I honestly I had no clue it was gonna catch fire like this,” she said.

“People are really reacting and some people are taking it very seriously. We do think that it could cause miscommunication but we don’t think (emoji interpretations) will cause World War III.”

Research paper
She and her colleagues already are preparing follow-up studies. Areas of interest include cross-cultural interpretations of emoji as well as how emojis are interpreted in the context of language and messages.

“That might disambiguate and obviate the problem,” she said about context.

The ultimate goal is to make life better for humans, Miller said.

The paper on the research will be published as part of the 2016 AAAI International Conference on Weblogs and Social Media in Cologne, Germany, next month. The GroupLens lab is part of the Department of Computer Science and Engineering.

The Star Tribune is based in Minneapolis, Minnesota.

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